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FAQ

Q

Are RHY batteries of good quality?

A

Yes. From materials and processing to assembly and testing, we follow the highest standard and take every careful step to ensure the consistent and excellent quality of our products. Our production lines are highly automated and all processes are performed in accordance with ISO9001:2015. Click here to learn more about our quality control.

Q

Where is RHY located?

A

RHY is headquartered in Shenzhen, China, adjacent to Shenzhen Bao'an International Airport (SZX), and has 2 manufacturing plants and an R&D laboratory in Dongguan. As an international trader, we also set up our overseas warehouses and branches in USA, Japan, Europe and Australia to serve our customers better. More global locations are under construction.

Q

Is RHY a design company or middleman?

A

Neither of them. RHY is a Battery Manufacturer. Or more accurately, RHY is a combination of design company, middleman and factory. Learn more about us>>>

Q

What should I know before customizing batteries and chargers at RHY?

A

The key information we must know about batteries:
-    voltage
-    capacity
-    discharge current
-    cell type
-    size
-    protection features

 

The key information we must know about chargers:
-    charge voltage
-    charge current
-    charging method

 

Click here to submit your customization requirements.

Q

How do I choose the right battery chemistry for my project?

A

Let’s see a quick comparison between Li-ion battery and Ni-MH battery.
Pros and cons of Li-ion battery:
Pros: No memory effect, charge anytime, light weight.
Cons: High cost, low current, less tolerance to overcharging (compared with Ni-MH).

 

Pros and cons of Ni-MH battery:
Pros: Low cost, strong versatility, large current, environmental friendliness, stability.
Cons: Heavy weight, short battery life

Q

Can I get samples?

A

Yes, we provide samples. All samples shall be prepaid, and we will deduct your sample cost in the first formal order.

Q

How do I order batteries and chargers from RHY?

A

Send your inquiry to inquiry@rhybattery.com, or leave your messages on the Contact Us page. Our sales representatives will get back to you within 24 work hours.

Q

How do I pay for my orders?

A

We accept payment by T/T, PayPal, Western Union and credit card.

Q

How do you ship my batteries?

A

Batteries are a kind of special cargo with many shipping restrictions, especially for those classified as Dangerous Goods. Different shipping methods or battery types require different labeling, packaging, marking, documentation and declaration.

 

Fortunately, RHY is an expert in shipping batteries. We ship your goods by express (UPS, FedEx, DHL, TNT, etc.), air, sea, land, or rail according to relevant laws and regulations, and provide necessary documents such as UN38.3 Test Report. We have a strong backup of international forwarders who have helped us build up very stable global transport chains, so all you need to is sit in your office and sign the waybill.

Q

Are RHY's batteries and chargers warranted?

A

Yes. All RHY products come with 1-YEAR WARRANTY and LIFELONG TECHNICAL SUPPORT. RHY will repair or replace, without charge, any defects due to faulty materials or workmanship for 1 year from the date of purchase.

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